At Kapilab we are committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect the personal data you provide through this website, in line with the General Data Protection Regulation (GDPR) and applicable data-protection law.
1. Data controller
The controller of the personal data collected through this website is Kapilab. You can contact us regarding any aspect of this policy at info@kapilab.com.
2. What data we collect and why
We process the personal data you provide (such as name, email address, postal address and phone number) for the following purposes:
a) To manage the purchase of the products offered on this website, including order processing, delivery, invoicing, support and improving our service.
b) To respond to enquiries submitted through our contact forms.
c) To send newsletters and commercial communications about our products and offers, where you have given your consent. You can opt out of marketing communications at any time.
3. Legal basis
We process your data on the basis of: the performance of the contract when you place an order; your consent for marketing communications; and our legitimate interest in improving our products and service. If you do not provide the required data, we may not be able to process your order or respond to your request.
4. Data retention
We keep your personal data for as long as the commercial relationship continues, or until you request its deletion, and for the period during which legal liabilities may arise from the services provided.
5. Recipients
Your data will not be shared with third parties outside Kapilab except where required by law or where necessary to provide the service (for example, payment processors and delivery carriers). Some providers may process data outside the European Economic Area under appropriate safeguards.
6. Your rights
You have the right to access your personal data, request its rectification or erasure, request the restriction of its processing, object to processing, and request data portability. To exercise these rights, contact us at info@kapilab.com. You also have the right to lodge a complaint with the competent data-protection authority.
7. Returns and refunds
You can cancel your order if it has not yet left our warehouse by contacting us at info@kapilab.com. If you have received your order and are not fully satisfied, you may return unopened products within the applicable return period. Refunds are issued to the original payment method.
Please note: this is a standard GDPR template. Kapilab's legal team should confirm the operating entity, registration details, supervisory authority and retention periods before publication.