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Kapilab FAQs — we answer all your questions.
Kapilab FAQs: Hair fibers
What are Kapilab hair fibers?
Kapilab hair fibers are the perfect solution for anyone with baldness or fine hair: they're ideal for concealing these imperfections so you can show off fuller, stronger, shinier hair.
If my Kapilab hair fiber colour doesn't match my hair, can I exchange it?
Once the product has been opened we don't accept returns.
We also offer small samples so you can test the ideal colour for your hair. What's more, you can mix the fiber colours until you find the shade that best matches your hair.
How do I choose the right Kapilab hair fiber colour for my hair?
Kapilab offers a wide range of colours, so we recommend choosing between the two shades closest to your hair colour, and picking the darker one — it gives a much more natural result thanks to a darker root.
How long does each Kapilab hair fiber product last?
It all depends on how often you use it and how much you need, but the 12.50g product generally lasts around one month.
Do Kapilab hair fibers harm the hair?
No, Kapilab hair fibers don't harm your hair, as they're made from the same nutrient that human hair is composed of.
Do the hair fibers stain clothing?
No, the hair fibers don't stain clothing. A light shake of the garment is enough for them to come off easily.
What's the minimum hair length needed to use Kapilab hair fibers?
The minimum length is 1 cm — this is the recommended length for the fibers to adhere perfectly.
What are Kapilab hair fibers made of?
Kapilab hair fibers are made of keratin, a 100% natural protein — the same nutrient human hair is made of.
Do Kapilab hair fibers come off if it rains?
Kapilab hair fibers are ultra-resistant to wind and rain, so they stay in your hair without trouble. For even better results, we recommend using Kapilab Fixing Spray.
Can two fiber shades be mixed?
Yes, you can mix different fiber shades to achieve the tone closest to your hair. We recommend applying the darker shade first and then the lighter one.
Can Kapilab fibers affect hair growth?
Kapilab hair fibers use 100% natural ingredients, so they neither boost nor hinder hair growth.
Can they cover grey hair?
As the fibers adhere to the hair, they cover part of the grey hair, reducing the contrast.
Are the fibers noticeable up close?
Kapilab microfibers are tiny and give a natural result, so when applied correctly they won't be noticed by others.
How do I remove the fibers from my hair?
To remove the fibers, simply wash your hair with your usual shampoo and you'll see no trace of them is left.
I've had a hair transplant — can I use Kapilab fibers?
We don't recommend applying the fibers until the wounds from the transplant have healed. Once healed, you can use the product without any problem.
Kapilab FAQs: Shipping
How long does delivery take?
Orders are typically delivered within a few business days. Delivery times may vary depending on your destination.
How long does delivery take for international orders?
Delivery times vary depending on the destination country. You'll see the estimated timeframe at checkout.
Which courier will deliver my order?
Your order is delivered by our trusted courier partners.
Kapilab FAQs: Payment methods
How can I pay for my order?
You can pay for your order using the payment methods available at checkout, including credit and debit cards (Visa, Mastercard).
Returns
Can I return or exchange my order?
Yes, as long as the products haven't been opened, up to 30 days after receiving your order.
Can I get a refund if I'm not happy with a Kapilab product?
Yes, as long as the product hasn't been opened. Kapilab won't accept returns of products that have been opened.
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We hope these FAQs have answered all your questions. If not, feel free to get in touch with us.