FREQUENTLY ASKED QUESTIONS

Returns

Can I change the color of my Kapilab hair fibers if it does not match my hair color?

Once the product has been opened, we do not accept returns. We also have small samples to test the ideal color for your hair. In addition, you can mix the colors of the hair fibers to achieve your desired hair fiber color which best matches your hair color.


Can I get my money back if I am not satisfied with a Kapilab product?

Yes, as long as the product has not been opened. Kapilab will not accept any returns for products that have been opened.


Can I return or change my order?

Yes, as long as the products have not been opened, and up to 30 days after the receipt of your order.